MyD’Prints wants you to be happy with your recent new purchase. If you’re dissatisfied with your book, we’re here to help.

We pay close attention to all the details and carefully inspect each book to ensure its superior craftmanship and quality. However, despite our best efforts, and in the rare occurrence we may have overlooked a defect, please let us know.

Send an email to support@mydprints.com with:
–  Photos of the defect taken from several angles.
–  Include your full name, order number and a description of the defect.
–  Remember to include the page number(s) of the defected areas.

In the event that you need to contact us regarding a book defect, please contact our Customer Support team with the necessary details WITHIN 14 DAYS of receiving your order. If the defect is due to production or shipment we will have a replacement book made and shipped as soon as possible. MyD’Prints will not be held responsible for  defect reports later than the given duration.

Important:
Please understand that MyD’Prints cannot provide refunds. If the Photobook has a defect, we will have the Photobook fixed or replaced. MyD’Prints is not responsible for any consumer-generated mistakes, errors or defects that include but not exclusive to spelling, typographical or grammatical errors, poor image quality from low resolution images, order quantity or other ordering errors. Please be sure to preview your Photobooks carefully before placing your order.